Sveiki, noriu padėkoti už puikiai organizuotą renginį. Man, kaip laisvai samdomam vertėjui, buvo malonu artimiau susipažinti su kolektyvo nariais, su kuriais anksčiau teko bendrauti tik telefonu ar elektroniniu paštu. Maloniai nustebino tai, kad vakarėlyje teko ne tik pasisėdėti prie stalo, bet ir dalyvauti bendravimą skatinančiuose žaidimuose, kurie padėjo greitai pasijusti tikru jūsų energingo ir jaunatviško kolektyvo nariu.
In October-November, 2011 SYNERGIUM conducted the customer satisfaction survey.
We were happy to learn that our dedication to translation quality and its improvement was appreciated by most of you and positively evaluated (94% of respondents, Diagram 1).
The steps we have taken in order to achieve these results are:
- The teams of dedicated linguists for certain project lines
- More spot-checks in the process of translation
- Regular feedbacks
- Stricter quality assurance procedures
The analysis also showed that key factors you value the most in cooperation (Diagram 2) with localization services providers are:
- Quality Assurance (92% of respondents have chosen it from other characteristics)
- On-time Delivery (88%)
- PM Team Communication & Responsiveness (64%)
Based on these results we are committed to prioritizing these areas and consolidating our team further in order to be a more reliable and flexible Baltic partner for you.
The actions already taken:
- Optimized procedure for testing and evaluation of the new linguists
- Expanding the editors team
- PM team performance measuring and evaluation on the monthly basis. Among the most essential criteria – on-time delivery, the quality of communication and responsiveness based on your feedbacks
- Regular customer servicing trainings. New from this year – PM team examination!
We are very happy that you are satisfied with our adherence to the deadlines. The results showed that 98% respondents are positive about our on-time deliveries (Diagram 3).
What is more, 98% of the respondents are satisfied with Synergium PM Team communication, responsiveness, helpfulness and accessibility (Diagram 4).
We value your feedbacks and see how we could learn from them. We hope that regular trainings will help our team to be more flexible to your needs, not omitting any comments.
With the start of the New Year 2012 we would like to thank everybody who have shared the success with us, helped us learn from mistakes, find solutions together, were understanding and supportive in achieving the final results.
Thank you for being such great partners and hope to stay with you together throughout the year 2012!
